As part of our continued efforts to enhance online tools and bring you a better overall experience, we will be upgrading our billing system in early April. We want to share some important information about what to expect during and after this transition. We appreciate your patience and understanding.

Key dates and impacts:

• Migration timing: Early April. We will provide specific dates closer to the start of migration.
• Account status: During the migration, you will not be able to make changes to your account (updating Auto Pay, contact information, etc.). Please make any necessary changes before or after this period.

Making payments during the migration:

Auto Pay will continue to process as usual. You can also make one-time payments:

• By app
• Online
• Via our automated phone system
• In person
• By mail (using the remittance portion of your current bill and including your account number)

What is changing after the migration?

Shortly after the migration, you will gain access to several enhancements. We will send a follow-up communication with details and instructions. Key changes include:

• New account number: This 16-digit account number will appear on your first bill after the migration.
• Enhanced online portal and MySparklight App: You will be able to:
  • Make one-time payments
  • Enroll/unenroll in Auto Pay
  • Manage payment methods
  • Reset your password

Actions you will need to take after the migration:

We will provide instructions to help you:

• Verify Auto Pay settings (see below)
• Download the MySparklight app
• Understand your new billing statement

Will my bill amount change?

Your service rates will not change. However, your first bill after the migration may be different due to a potential change in your billing cycle, resulting in prorated charges or credits. You may also see tax adjustments due to more precise address-based tax calculations. Your statement will include a full breakdown of charges and dates.

Auto Pay Information:

• Sparklight-managed Auto Pay: We will attempt to automatically transfer your Auto Pay information. However, we strongly recommend confirming your Auto Pay setup after the migration.
• Third-Party Auto Pay (bank, credit card, etc.): You must update your payment information with your bank or third-party provider using your new account number to avoid payment issues.
• Expired payment methods: If your payment method was expired or nearing expiration, you will need to update your payment information. You can do this via the online customer portal, our online chat, or by calling us Monday through Friday from 8 a.m. to 5 p.m. at 877-692-2253.

We're committed to making this transition to an improved system as smooth as possible. If you have any questions, please contact us at 877-692-2253.