SUPPORT ALERT: We are aware that customers may be experiencing issues causing problems with in-person payments at Western Union locations. Because of this, and other issues related to the billing upgrade, we’re seeing a temporary increase in call volume.

We apologize for any inconvenience this may cause and appreciate your patience as Western Union works to resolve the issue. Our teams are actively addressing all issues and remain focused on improving your overall experience.

Hi neighbor!

We've made some exciting upgrades to your billing experience as part of our transition from Hargray to Sparklight. This means you now have access to improved tools, a cleaner bill layout and more ways to manage your account — all designed to make things easier for you. Here’s a detailed look at what’s changing, what to expect and how to make the most of these updates.

What’s Changing and What’s New?

Here’s a closer look at what’s available with our upgraded system:

• A new Sparklight account number: You have been assigned a brand-new 16-digit account number that will replace your current Hargray number. You’ll use this new number when making payments and setting up your online access. Learn how to find your new account number and register for your new online account.

• Access to the Sparklight online customer portal and app experience: You're now able to create a Sparklight login and manage your account through the new online portal or the MySparklight app. That means you can make payments, update your payment method and manage your Auto Pay settings whenever it’s convenient for you — no need to reach out to support.
• Mobile access, right at your fingertips:
  • If you're a residential customer, you can now manage your account from anywhere using the MySparklight app, available on the Apple App Store or Google Play.
  • If you’re a business customer, you're able to do the same with the MySparklight Business app, also available on the Apple App Store or Google Play.
• Smarter, more accurate billing and taxes: Our new system uses your full 9-digit ZIP code to calculate applicable taxes — which means you may notice a slight adjustment in your tax amount. It’s all part of our effort to make billing more precise and transparent.
• Slightly updated billing date ranges: Some customers may see a shift in their billing cycle. As a result, you may notice a difference in your total due — depending on your account. As we align your billing cycle with the new system, prorated charges may result in a slightly lower or higher monthly bill. You may also see variations in the taxes assessed. If you’re on Auto Pay, your draft date won’t change — it’ll still be processed on the same schedule you’re used to. As always, we’re here if you have questions.
• A cleaner, easier-to-read bill layout: Your updated billing statement will still include everything you rely on — like your charges, payment due date and service details — but with a refreshed layout that makes it easier to follow and understand at a glance.

Paying Your Bill After the Upgrade

Making payments is now easier and more convenient. Post-upgrade options include:

• Online: You can pay your bill through your new online Sparklight account.
  • Self-service tools through the online customer portal or MySparklight app that allow you to manage your payment methods and Auto Pay schedule at your convenience.
• Phone: You can make a payment over the phone using our automated system.
• Mail: You can send a check using the remittance slip included in your statement. Be sure to include your new account number to avoid processing delays.
• Expanded in-person payment options at Western Union, MoneyGram and select Walmart locations that offer third-party money services.

What If I Use Auto Pay?

If your current payment method is up to date, you’re all set — we’ve taken steps to make sure your Auto Pay will continue without interruption after the upgrade.

Here are a few helpful things to keep in mind:

• At some point, we recommend logging in to your new online account or the MySparklight app to double-check that your Auto Pay is still set up the way you want it.
• If you use a third-party service — like your bank’s bill pay tool or a credit card portal — to make automatic payments, you’ll need to update those settings with your new 16-digit Sparklight account number and updated remittance address. That way, your payments will continue processing as expected.

Important note: You may receive emails from our trusted payment partner, U.S. Bank (sent from sparklight@billerpayments.com). These messages are legitimate — but please know, we’ll never ask for your login information via email or ask you to click any links in these U.S. Bank emails.

Will My Charges Change?

Your monthly service and price aren’t changing — but it’s possible the total of your next bill will be a different amount than usual. As we align your billing cycle with the new system, prorated charges may result in a slightly lower or higher monthly bill. You may also see minor variations in the taxes assessed. As always, we’re here if you have questions.

What About My TV Logins?

If you use Hargray’s video services, you’ll need to update how you log in after the upgrade, but not right away.

• TV Everywhere: You’ll be able to temporarily continue using your Hargray login credentials, but we recommend creating your new Sparklight online account as soon as it’s available. Beginning July 31, you’ll need to use your Sparklight login to continue using TV Everywhere without interruption. You will also need to choose “Sparklight” as your provider when selecting from the dropdown.
• Hargray TV–Sparklight TV App (Mediaroom): Beginning July 31, you’ll be required to use your new Sparklight login to access the app. If you haven’t created your new account by then, you’ll need to do that first before watching.

Note: Through July 30, please continue using your current Hargray login credentials. Starting July 31, your new Sparklight login will be required to access your video services online. After that date, your Hargray login will no longer work for streaming — so be sure to use your new Sparklight credentials going forward.

What Should I Do Now That the Upgrade Is Complete?

Here’s what we recommend:

1. Create your Sparklight online account — it’s quick and easy, here's how to get started.
2. Download the MySparklight or MySparklight Business app.
3. Review your new billing statement layout.
4. Double-check that your Auto Pay is set up correctly.
5. Update third-party payment portals with your new account number and remittance address.

Need Help?

We’re here for you. If you have questions at any point, you can:

• Come back to this page and check for updates
• Start an online chat by clicking that purple button in the bottom-right corner of your screen — Monday through Friday between 8 a.m. and 5 p.m. EST.
• Call us at 877-427-4729 — Monday through Friday between 8 a.m. and 7 p.m. EST.

Thanks for being the best part of the Sparklight community. We’re excited to bring you this upgraded experience and look forward to continuing to serve you!