We understand that not everyone likes to receive promotional emails or text messages from us. As a valued customer, you have the option to sign up for appointments, outages, and billing notifications via email or text message. We make it easy to modify your communication preferences - just follow the steps below to update your text message preferences.

Manage Text Message Preferences 

There are three types of text messages you can receive: 

1. Appointments: Sparklight will send text messages for appointments from 28607 to users when your appointments have updates.
2. Outages: Sparklight will send text message notifications every two hours from 79389 when there is an outage in your area. Please note that outage text messages will not be sent between the hours of 9 p.m. and 6 a.m. so as not to disturb our customers during the late evening and early morning hours. 
   Note: Sparklight will only send service-related outage notifications to customers once we’ve verified the customer’s service address is impacted. If you are experiencing a service disruption, are signed up for outage text alerts, and have not received a text message, please contact our 24/7 Technical Care Team at 877-692-2253.

3. Billing: Sparklight will send text notifications from 79389 when your invoice is available, past due, and when a payment has been made. 

    

Step-by-Step Guide

1. Open the Mobile App
   • Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
2. Sign In to Your Account
   • Use your registered username and password to sign in. If you don't have an account, you can register for an online account.
3. Navigate to the Account Section
   • From the home screen, tap on the Account icon located at the bottom of the screen.
4. Notifications
   • Tap Notifications from the Account menu.