Sparklight is committed to responsible and ethical eco-stewardship to lessen our impact on the environment. Sparklight has partnered with the Arbor Day Foundation to plant a tree on behalf of customers who switch to Paperless Billing. Through this partnership, 130,000 trees have been planted in Sparklight markets as well as areas ravaged by recent hurricanes.
Q: Why am I no longer receiving a paper bill?
A: When you sign up for paperless billing, you will no longer receive a paper statement in the mail. Instead, you will receive a monthly email reminder with a secure link to your online account on customer.sparklight.com, notifying you when your bill statement is ready to view online.
Q: How do I access my paperless bill?
A: Accessing your paperless bill is easy:
- Visit sparklight.com and click on the Login button.
- Enter your username and password to access your account. If you don't have an account, you can register for an online account.
For more detailed information, visit support.sparklight.com and click on Billing & Payments.
Q: Will I be charged for this paperless bill?
A: No, paperless billing is free.
Q: What are the benefits to paperless billing?
Switching to paperless billing offers several advantages:
- Convenience: Access your current and past bills anytime, anywhere, 24/7.
- Simplified Payment Scheduling: Easily manage and schedule your payments.
- Payment History: View your payment history at a glance.
Can I still receive paper bills if I prefer?
Yes, if you prefer to continue receiving printed statements by mail, you can opt-out of paperless billing. Simply login to your online account, navigate to the Billing section, locate the Paperless Billing section and choose to deactivate paperless billing.
What are the benefits of activating paperless billing?
- Convenience: Access your bills anytime, anywhere directly from your online account.
- Eco-Friendly: Reduce paper waste and help protect the environment.
- Security: Receive your bills securely online, reducing the risk of lost or stolen mail.
Need Help?
If you encounter any issues or have questions about setting up paperless billing, contact our support team. We’re here to help!