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  1. Sparklight Support
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Internet

Find support for your Internet services

Outages, Construction & Maintenance

  • Cable to be Buried FAQs
  • How Do I Use Windows Firewall?
  • I Received an Error Message
  • Is There a Service Outage in My Area?
  • Scheduled Maintenance
  • What is a Splitter?
See all 10 articles

Troubleshooting

  • Can I Run an Internet Speed Test?
  • Customer Self-Install Kit (Video)
  • How Does a Splitter Affect My Service?
  • Internet of Things (IoT) and Security
  • IP Address Frequently Asked Questions
  • Rebooting Your Phone Modem (Video)
See all 7 articles

Modems

  • Does My DSL Modem Work With Your Service?
  • Gig Internet Supported Modems - Residential Only
  • How Do I Connect a New Modem?
  • If I Have Two Computers do I Need Two Cable Modems?
  • Important Message - Modem Upgrade
  • Rebooting Your Internet Modem (Video)
See all 10 articles

Data

  • Data Collection
  • Data Plans
  • Data Plans (Fargo, ND - Odessa, TX - Emporia, KS)
  • Data Plans: "Plus" Internet Plans
  • Does Streaming Netflix in HD Add to My Data Usage?
  • How Do I Get Data Usage Alerts?

Service

  • What Do These Internet Terms Mean?
  • Seasonal Hold
  • Gig Internet System Requirements
  • Order New Services
  • Is There a Contract Required?
  • Affordable Connectivity Program (ACP) FAQs
See all 7 articles

Surfing & Email

  • Sparklight Email Retirement
  • Streaming Sites
  • Email Safety
  • IM, VoIP and Video Conferencing
  • Strong Passwords and Password Managers
  • In-Browser Notifications

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Business


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  • Sparklight Large Business Solutions
  • Sparklight Business Carrier & Wholesale Solutions

Advertising


  • Sparklight Digital Marketing
  • Sparklight Creative Services
  • Sparklight Business TV Advertising

Legal


  • Sparklight Open Internet & Network Management
  • Sparklight Terms & Conditions
  • Sparklight Privacy Policy
  • Sparklight Acceptable Use Policy
  • Sparklight Closed Captioning
  • Sparklight Accessibility
  • Sparklight Cable Service Guard
  • Sparklight Copyright Notice
  • Sparklight Annual Notice
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I want to


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